Furnace Terms and Conditions
You may return your merchandise for store credit or you may exchange for another item within 14 days of receipt. Please notify info@furnaceskate.com to obtain authorization for return. Repack the item(s) securely in the box your order was shipped in, or something comparable, and return the package to Furnace.
Shipping and Handling
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges, as well as initial shipping charges at the time of the original purchase if an item is returned back to our location. Purchases that received free shipping will be credited back the value of the item plus taxes (if applicable), minus outgoing initial shipping costs if item is returned to our store. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. Thank you for your support.
Apparel/Headwear
- All items must be unused and include the original packaging
- Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
- If you plan to return your clothing please keep it clean
- Once clothing has been worn and/or washed it cannot be returned or exchanged
Footwear
- Shoes must not be worn and must include the original undamaged packaging. Try your new shoes on inside on the carpet, this will help keep your new shoes clean and returnable
- If you plan to return your shoes do not wear them after trying them on
- Shoe brand boxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes or something of comparable size
- Once shoes have been worn they cannot be returned or exchanged
Decks/Hardgoods
- All decks must be un-skated and in brand new condition
- No deck is completely guaranteed
- Once a deck has been assembled, it or its parts cannot be returned or exchanged
- We do not replace broken decks or decks with pressure cracks
- All deck returns are dealt with the manufacturer and are subject to their discretion
Orders will be processed within 2 business days.
Additional questions/inquiries can be sent to info@furnaceskate.com
